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# Proposing a Future Evaluation Strategy

*How to write the future evaluation strategy C10-1 asks for. Read it before class write 1.*

> [!NOTE]
> **The band this serves.** C10-1, 9–10: *"Proposes an evaluation strategy to be conducted sometime in the future to evaluate the efficiency and effectiveness of the software solution that includes: the time frame for the evaluation to be conducted, the evaluation criteria to be used, the individuals to conduct the evaluation and their responsibilities."* All four ingredients, or the band does not open.

```mermaid
flowchart LR
    D["Deployment<br/>day 0"] --> U["Real users, real work<br/>3–6 months"]
    U --> E["Evaluation window<br/>2–4 weeks"]
    E --> R["Findings · decisions about improvements"]
    S["System data<br/>logs · usage frequency · crash reports"] --> E
    F["User feedback<br/>satisfaction ratings · usability survey"] --> E
```

*The strategy sits on a timeline, which is why "later" never scores: the gap before the window is what gives users time to form a real opinion, and the window itself is what the two data streams feed.*

A plan for evaluating your software solution **after it's been used for a while** by real users in real situations.

**Purpose:** Conduct a post-launch review of solution usability and performance to ensure ongoing effectiveness.

---

## **🎯 Required Components (C10-1)**

### **1. Time Frame** - _When will the evaluation happen?_

- 🔹 **When**: 3-6 months after software deployment
- 🔹 **Why**: Users need time to get comfortable with the solution
- 🔹 **Duration**: 2-4 weeks for data collection and analysis

**Example:** _"Evaluation will be conducted 6 months after deployment (March 2026), taking 3 weeks to complete."_

### **2. Evaluation Criteria** - _What will be measured?_

- 🔹 **Start with key questions**:
    - Is usability still strong?
    - Have bugs/errors increased?
    - Do all original requirements still work?
    - Are users satisfied with performance?
- 🔹 **Use your existing criteria** from the evaluation matrix
- 🔹 **Combine process + outcome measures**:
    - **System data**: logs, usage frequency, crash reports
    - **User feedback**: satisfaction ratings, usability surveys

**Example:** _"Evaluate usability, speed of processing, accuracy, and user satisfaction using original criteria plus system performance logs."_

> ⚠️ **Use VCAA-named factors only.** "Your existing criteria" means the criteria you built in C4 — but double-check them before reusing them here. Worked examples in the wild — including one in the C4 task sheet — list "resource usage" and "response time" as efficiency factors. Neither is a VCAA-named factor. The real list is exactly **3 efficiency factors** (Speed of Processing, Cost of Data and File Manipulation, Functionality) and **11 effectiveness factors** (Accessibility, Accuracy, Attractiveness, Clarity, Communication of Message, Completeness, Maintainability, Readability, Relevance, Timeliness, Usability) — see [Efficiency vs Effectiveness](/sd/C04/Efficiency%20vs%20Effectiveness) for the full table with descriptions. If your C4 evaluation matrix carried over a non-VCAA factor name, relabel it using the correct factor before you evaluate against it here — a criterion named "resource usage" can usually be reframed as "cost of data and file manipulation" or "speed of processing," depending on what you were actually measuring.

### **3. Individuals** - _Who will do the evaluation?_

- 🔹 **End users** (people actually using the software)
- 🔹 **Technical evaluator** (developer/IT person)
- 🔹 **Stakeholder representative** (manager/decision maker)

**Example:** _"5 regular users, 1 IT administrator, and 1 department manager will participate."_

### **4. Responsibilities** - _Who does what?_

- 🔹 **Users**: Provide feedback, complete surveys, participate in interviews
- 🔹 **Technical evaluator**: Measure performance, analyze usage data
- 🔹 **Stakeholder**: Review results, make decisions about improvements

---

## **📝 Simple Template**

### **Future Evaluation Strategy for [Your Software Name]**

**When:** [Time frame - when and how long]

**What:** [List 3-5 key criteria to evaluate — VCAA-named efficiency/effectiveness factors, see the warning above]

**Who:** [List roles and number of people]

**How:** [Brief description of evaluation methods]

**Responsibilities:**

- **Users**: [What they need to do]
- **Technical**: [What technical person does]
- **Manager**: [What stakeholder does]

---

## **✨ Pro-tip:**

Keep it realistic and practical. Think about what would actually happen if someone wanted to check how well your software is working after 6 months of real use.

## **🚫 Don't Overthink It**

This is a **proposal**, not a detailed research plan. One page is usually enough!

---

## Check Your Understanding

**1.** A student writes: *"We will evaluate the software later using our criteria."* Which of the four required ingredients are missing?

>| ### Answer
>| Three, arguably all four. *When* — "later" is not a time frame. *Who* — no individuals named. *Responsibilities* — nothing said about who does what. Even *which criteria* is only gestured at; the criteria have to be named.

**2.** Your C4 matrix has a row called "response time". Can you reuse it here as written?

>| ### Answer
>| No. "Response time" is not a VCAA-named factor. Work out what you were actually measuring and relabel it — usually **speed of processing**. The same goes for "resource usage", which is usually **cost of data and file manipulation**.

**3.** Why does the strategy ask for system data *and* user feedback rather than one of them?

>| ### Answer
>| They answer different halves of the question. System data (logs, crash reports, usage frequency) evidences efficiency and reliability of operation; user feedback evidences effectiveness — whether the solution is still usable, accessible and relevant to the people using it.
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